FAQ

If you cannot find an answer below for your question, please send an email to terry@thetwisterry.com

 Frequently Asked Questions

  1. Do you provide gift wrapping?
  2. Do you accept custom design requests / commissioned work?
  3. How should I care for jewelry that I purchase from you?
  4. What is Argentium® Silver?
  5. I have metal allergies. Do you offer alternative metals?
  6. Do you repair jewelry?
  7. Where are you located?
  8. Where can I see your merchandise in person?
  9. What is your shipping policy?
  10. Do you ship to international addresses (outside of the United States)?
  11. What is your return/refund policy?
  12. Where can I view your privacy policy?
  13. May I download/share your product photos?
  14. How may I contact you?



The Twisterry will gladly provide all-occasion gift wrapping upon request and include a gift card with your personalized message. If the option to add gift wrap is not displayed during checkout, just add a note to your order or immediately follow up with an email referencing your order number.

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The Twisterry is always happy to discuss a custom idea.  Please send an inquiry with a brief description to terry@thetwisterry.com.  The process for custom work involves an exchange of ideas with eventual agreement on the concept and the material selection. The Twisterry will then draw up an order estimate and present it for your approval, after which a non-fundable deposit is required, (a mutually agreed amount in the estimate), before work commences.  Final balance owed and delivery is contingent on your satisfaction and approval, based on photos of the finished piece/s.

Time required to complete custom work will vary by complexity, size, materials, and other factors, but please generally allow at least two weeks from the date materials and style are determined. This minimum wait period is subject to change based on custom orders already in the queue. The Twisterry will do its best to estimate the delivery time.

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Caring for jewelry unfortunately does not come with a one size fits all guideline, as many materials have varying requirements.  Minimally speaking, almost all jewelry will benefit from regular gentle cleaning using mild soap and warm water. Thoroughly rinse, dry, and carefully store in a moisture resistant location, as moist environments are generally not kind to metals and some stones. However, certain elements--such as pearls, for example--may actually benefit from skin oils and moisture.

It is considered good practice to have your jewelry be the last item you put on, (after dressing or applying makeup and hair products), followed by a light wiping down upon removal before being stored again. In this way, much of the harsher cleaning methods may be avoided. You may contact The Twisterry at any time for specific care advice for items you purchased here, or to arrange for The Twisterry to clean them for you.  For more specific care information, please look for cleaning and care tips among the Category tags in my News blog posts.

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Argentium® Silver is a higher quality silver than standard .925 Sterling.  It contains a different alloy that allows for a higher content of pure silver, (between .935 and .965).  Fine silver, (.999), is too soft for certain applications, so metal alloys are added to harden the metal.  The Twisterry LLC is a registered jeweler of the Argentium® Silver brand. Read the Argentium® Silver FAQ for more information about the benefits and recommended care for jewelry made in this beautiful higher quality silver:

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Please contact The Twisterry if you are concerned about the allergenic properties of a product you are interested in purchasing.  Terry will work directly with you to ensure, to the extent possible, that you may safely wear an item without fearing an allergic reaction.  Nickel compounds are the most common culprit in jewelry allergies.  The Twisterry carefully selects metals that are described as nickel free, such as copper, silver, sterling silver, 14/20 yellow gold, and 14/20 rose gold, and offers titanium earring hooks in addition to the aforementioned metals.

The following options are all nickel free (and by definition, they meet the EU Nickel Directive):
  • Sterling silver is an alloy, but does not contain any nickel, so is wearable by most segments of the population. Sterling is sometimes stamped .925, because it's made of at least 92.5% pure silver. Typically the remaining 7.5% consists of copper.
  • Niobium is an element and is therefore not mixed with any other metals. It is naturally nickel free and very resistant to corrosion. Niobium comes in a wide variety of anodized (non-plated) colors.
  • Titanium is also an element and thus naturally nickel free. Like niobium, it's highly resistant to corrosion. Because of this, titanium is frequently used in medical implants and is a good choice for earring findings.
  • 14kt yellow gold is commonly made of the following materials: 58% pure gold, 25% pure silver, and 17% pure copper. Gold can be alloyed with other metals, too. Be aware that white gold commonly contains nickel (added for both color and strength).
Source: http://www.rings-things.com/Learn/Nickel-Free/
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Don't be afraid to inquire about repairs. Regardless of manufacturer, Terry is willing to discuss a repair request for a jewelry item that requires a simple fix. If the item is an original of The Twisterry, please contact me right away regarding any defects or malfunction.  Quality merchandise and customer satisfaction is of utmost importance to The Twisterry LLC.

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The Twisterry LLC operates from a private studio at Terry Alers' family home located in Manassas, Virginia, USA.

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At present, handmade merchandise from The Twisterry LLC is only available online through this website. The Twisterry may choose, at some later time, to consider consignment or wholesale dependent on developing relationships with retailers that are a good fit for its product line.

Terry enjoys hosting one or more private showings annually, and is considering holding regular weekly "drop-in hours" at her home-based studio, (as interest permits). Check out The Twisterry's Event page for calendar updates and shows.

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Orders for items already in stock will normally be ready to ship the same or next day, however, The Twisterry is staffed by only one, so please allow for unplanned circumstances.  The Twisterry offers domestic shipping options with the USPS.  First Class Mail is the least expensive, with typical delivery within 3-5 days, but this option does not include insurance.  USPS flat rate Priority Mail® and Priority Mail Express® are faster shipping options and include insurance. The Twisterry is currently offering FREE Priority Mail for domestic orders totaling over $150 (subject to change without notice).  Delivery for Priority Mail is typically within 1-3 days and includes $50 of insurance coverage.  Priority Mail Express is the fastest mail service with guaranteed 1-Day or 2-Day expedited service by 3 p.m. and includes $100 of insurance coverage. Priority Mail Express delivery is offered 365 days a year in many locations and is most expensive of the three options.

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The Twisterry ships to international addresses outside of the United States using USPS Priority Mail International® services, (subject to change without prior notice). International shipping rates are dependent on a variety of factors including package size, package weight, destination country, insurance, and more. Further, international shipments may be subject to local duties and taxes. These vary between countries based on a wide variety of factors including product value, trade agreements, and intended use. Buyers/Recipients should be aware of the possibility of extra fees being added to your shipment when orders arrive at their destination.

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The Twisterry is pleased to provide a 100% Satisfaction Guarantee.  The details of its  return/refund policy made be found here.

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Privacy of customer information is critically important to The Twisterry LLC and is one of the reasons Shopify was selected to handle its Ecommerce platform. As as Shopify client, both The Twisterry's privacy policy and Shopify's policy are mutually in effect.  Click here to visit our store policies page to read how your privacy is secured.

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Sharing photos from this website is encouraged and appreciated! Proper credit is expected when sharing creative work by any artisan.  With this in mind, The Twisterry LLC grants limited permission to re-use and re-distribute its product images and product descriptions from this website under the Creative Commons Attribution-ShareAlike License. "You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You must provide the name of the creator and attribution parties, a copyright notice, a license notice, a disclaimer notice, and a link to the material. If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original."

  • In short, the “CC BY-SA” License has two main conditions; the first condition, "Attribution", means that you must credit The Twisterry. You agree to show attribution for The Twisterry in either of the following fashions:
    --through hyperlink (where possible) or URL to the image/text that you are re-using (i.e., where it resides on this store website);
    --or through hyperlink (where possible) or URL to an alternative, stable online copy that is freely accessible, which conforms with the license, and which provides credit to The Twisterry, (i.e., social media sites).
  • The second condition, "ShareAlike", means that you must license any re-use or delineation of The Twisterry's text or non-text media under the same “CC BY-SA” License with permissions granted exactly like the original source license, (for example, "©The Twisterry LLC under the CC BY-SA License").
More information CC BY-SA licensing may be found through this webpage: https://creativecommons.org/licenses/by-sa/3.0/us/
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The Twisterry LLC may be reached through email to terry@thetwisterry.com, or by phone at 703-405-3293.

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